Aura Tachibana

Hotel is nicely maintained, quiet and service is good overall. They have a few non-Japanese working there and speak English well to provide recommendations. Food quality is nothing surprising but quantity is. Nice that they offer shuttle bus to train station. Lower rating on cleanliness as My husband saw 2 cockroaches at the men’s hotspring

Is my second time back to this hotel. Is a nice hotel with nice food. The Japanese room also looks new and nice. Seems there were renovations done as overall, the hotel is newer. The staffs were all very friendly and nice. As the town parking are not convenient, the hotel shuttle service was nice to fetch us to and fro.

The hotel staff is extremely pleasant and speaks decent English. We stayed in a traditional room and while pleasant, it was very dated and really not adequate for a hotel in this price bracket. The public bath (onsen) is rather small and one needs to be naked there (might be an issue for some). The dinner was pleasant, but not really exceptional (the steak came very well done, and the server 'forgot' to order a main for my wife). The server really rushed us through - as soon as we put down chopaticks, new plates were brought, sometime without clearing the old ones (all in all, 9 courses were served in less than 90 min; and we took the longest time from all in the room). Breakfast featured only Japanese options, so if you're a yoghurt & cereals person, be ready. We were visiting around Mrs' birthday and hotel provided us with a complimentary use of private onsen - this was very nice, with excellent views, and well worth the normal fee. Last gripe - strangely, only one towel per person was provided. Normally, one gets at least two towels in the bathroom plus an extra one for the spa, but not here. Maybe it's normal, but we found it slightly weird.

Great staff/service but the hotel can use an update. Bathroom is very small and shower/toilet rooms very outdated/small. Great communal bath and onsen. Pick up from/to train station was very convenient.LOVED the Ropeway - Mist do!

The service and attitudes of every staff member staff encountered were so positive and shows genuine desire to serve their customers