2/10 - Kém
20 tháng 4, 2019
What a nightmare!
Overall, I felt seriously deceived! The staff could NOT speak any English AT ALL! Almost no way to communicate.
The whole building was unbearably noisy due to being remodeled all day long! It was starting from around 6 a.m.
Plus, the pillows and quilt were so smelly that I had to keep them away from my nose when sleeping.
Before I checked in, I've already paid all the money for 4 nights, and the booking policy was no refund. After I stayed one night there, I decided to move to another hotel even though I had to lose my money for the next 3 paid nights. But guess what?
The receptionist, who spoke no English, didn't know anything about my booking and payments. She thought I was a walk-in customer and asked me to pay for one night! Ridiculously unbelievable! Her attitude was not too bad, but the communication was really frustrating. I didn't argue anything on refund issue, but it still took me about one hour before I could check out.
What a nightmare!
Chun-wei
Chun-wei, nghỉ 4 đêm
Nhận xét của khách thực Hotels.com
