2/10 - Kém
23 tháng 11, 2022
We did not get to stay there because someone else had it rented until the 6th even though I had a confirmation for the 5th. We ended up in the UK without a place to stay for six adults and if we had not rented a van would have been stuck out in the rain with all of luggage if a car service had dropped us off. The chat with Expedia was no help. They tried contacting the home owners and could not get a hold of anyone. I tried calling the contact number over 10 times and nobody answered. Expedia called me and keep me on hold the first time for over an hour then disconnected me and didn’t even bother to call me back. I had to go back to the virtual chat and start over again. So again after an hour on the phone nobody could get a hold of the owners and we were left in a foreign country with no place to stay and everything in Southampton was booked. Had to drive over an hour one way to find a place for the 6 of us and then drive over an hour back to Southampton the next day to turn in the rental van. Really was a very unacceptable way to start one’s vacation. I will never book anything through Expedia again. When I finely get home I will be posting information on yelp and all travel sites letting people know of what a lousy experience I had with Expedia and the lack of support to help us get a place to stay. If you care at all you can me call me. If you like you can send me a phone number and I will be glad to call you and really tell you how awful it was.
kathy
kathy, nghỉ 1 đêm cùng gia đình
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