Best Western Stockholm Jarva

The room didn’t have a thermostat so it was freezing , the front desk gave me a room heater that was completely inadequate. One morning there was an odor coming from the vents, so bad it woke me up, and when I asked the front desk they said they couldn’t help me. The bed and pillows were extremely uncomfortable and the location is great for the train but not near anything else.

Great customer service. Unfortunately lacking in planning for amenities such as milk running out on the Sunday!

Convenient for our meeting. Area under lots of construction. Tired hotel with no restaurant

The temperature in Stockholm was nearly 30. The hotel was warm with no AC. We were on the 7th floor and all the windows were locked. Family room comes with a second room with double beds! It should have 2 singles as the kids did not like it. The rooms are clean and the breakfast was good.

The room was so clean and nice. The staff was so friendly. The breakfast was quite satisfying. It is 10 min walk from subway station and only 3 stops away from Stockholm Central. The Mall of Scandinavia is only 1 stop away. We really enjoyed out stay. The only negative thing is that there arent many restaurants and supermarkets nearby. There is only one pizza and sushi restaurant.

NEGATIVES: Service was terrible!! Called Reception at least 4-5 times, nobody ever picks up the call. Add that to the fact that my room was really far away from the reception and it was impossible to get basic information. No amenities were given, there was only liquid soap of the poorest quality, the type which is used in public bathrooms. It was a bit shocking considering that this is a 4 star hotel. TIP FOR TRAVELERS: Please carry your own soap, shampoo, conditioner and lotion, believe me you do not want to use their soap! The location does not have any restaurants or other things to do close by, there is good connectivity to the center POSITIVES: Breakfast was EXCELLENT! Good quality food, and excellent service with refills and fresh fruits and nice cheese and bread! Nice bar. Spacious lobby. Room was clean.

Good breakfast. It should update the furniture in the room. Kind staff.

Terrible hotel and absolutely awful reception staff.

Good quality/price ratio for a quick one night stay. When you book make sure the room as a window. My room did not have a window. This is the first time that happens to me....a room without window. Of course Eur. 88,oo in Stockolm is cheap but had I knew there was no window I would have re-considered my options

I really enjoyed my time here. The hotel is very clean. The breakfast is so varied and very good. Our room had a very good view and it was big. Qe arrived early in the morning around 11 and check in was at 3 but thanks to Isabelle she made it happen for us to check in early. The location is just 10 minutes car drive from city centre. Overall i will come back to this hotel.